AES2020 FAQs

Questions? Check out the FAQs below. If you need additional assistance, we are happy to help!

Customer Service

Phone: 864-208-2452

Monday to Friday from 9:00 AM – 5:00 PM Eastern Standard Time

To view the policies that govern AES events, click here.

AES2020 On-Demand Access

How do I access the event?

Visit login, enter the email address you provided during the registration process and the Confirmation ID (a 4 or 5-digit number) which can be found in your confirmation email. Note that you MUST use the same email address you used when you registered or the system will not recognize you.


What if I can't find my confirmation email?

Log in to your AES registration account. Follow the prompts until you land on the 'Dashboard/Meetings Profile' page and select 'Confirmation'. This will automatically resend your confirmation email.

How do I access/view a session or event?

  • Click the 'Sessions' tab (lefthand menu)
  • Find the session or event you'd like to view and click on the title
  • Click the video to view the session recording

Where can I find a complete session listing?

Click here. (AES2020 login required)

Can I share my login?

No. Your login credentials are unique to your registration and cannot be shared. A shared login will prevent you from earning credit for any sessions you attend.

Can I still register?

The live event has ended, but on-demand registration is available here. Click 'Register Now' and follow the prompts. Your registration is complete when you reach the confirmation page. 

How can I take advantage of the AES member discount?

To receive the discounted AES member rate, you must renew or join AES prior to registering. AES will not offer partial refunds of registration rates for those who renew or join after registering for the event (live OR on-demand).

What does the on-demand registration fee include?

All registration categories except 'Exhibit Hall Only' have access to this content:

  • Five days and more than 150 hours of educational and scientific programming
  • A maximum of 58.50 AMA PRA Category 1 Credits
  • On-demand access to session recordings for 90 days after the event
  • Basic and clinical skills workshops (offered in the past for an additional fee)
  • Access to a virtual poster hall featuring more than 900 posters that showcase cutting-edge research and advancements in epilepsy

Will I have access to session recordings after AES2020 ends?

Yes! Individuals who register for the live event by Tuesday, December 8, 2020, and those who register for on-demand will have access to session recordings for 90 days following the event (through March 8, 2021).

My plans have changed. May I cancel my registration and get a refund?

Please take a moment to review our registration and refund policies. Individuals who register for AES2020 by Tuesday, December 8, 2020, will have on-demand access to session recordings for 90 days following the event, so live attendance is not required or necessary.

Will I receive a refund if I have registered and do not attend AES2020?

No. On-demand content is available for 90 days following the event, so live attendance is not required or necessary.



Tech Specifications

What will I need to participate?

You will need a computer or mobile device and a reliable internet connection. Google Chrome is the recommended web browser for the platform being used for AES2020.  



How can I get help?

For assistance:

Monday - Friday from 9:00 AM – 5:00 PM Eastern Standard Time

How do I access/view a session or event?

  • Go to the Sessions tab (left side).  Once on the page, find the session or event you want to join and click the title. You can also click the title from My Schedule if you have added the session to it.
  • Click the title of the session you want to view.
  • Click the video provided to view the session recording. 

How can I get my certificate of attendance (attendees outside the United States)?

A certificate of attendance will be available within 'Credit Claim' in the menu. You will be required to enter the email address you used to register and login to receive a PDF of your certificate of attendance.


Credit Claim and Evaluation

Will credit claim be available?

Yes. Participants in the live and on-demand events will be able to claim up to a maximum of 58.50 AMA PRA Category 1 Credits™. Refer to our registration rates to see which registration categories are eligible to claim credit. Please visit the credit claim page for more details. You may claim credit from directly in the event platform.

How do I claim CME credits?  

To claim CME credits commensurate with your participation at AES2020, go here or click on 'Credit Claim' in the left navigation menu on the event platform to complete the session and overall conference evaluations.

In order to complete a session evaluation, scroll down the dashboard page of the credit claim site to find incomplete evaluations--from here, you can edit or delete the incomplete evaluation. You may follow the same steps to edit a completed evaluation should you need to update the number of credits claimed.

The deadline to claim CME, nursing CE, and pharmacy CE credits for AES2020 is Friday, April 30, 2021.

How do I evaluate each session and the entire event?

Report your CME, evaluate speakers, and email your certificate of participation directly from the platform or report it here. The deadline to claim CME, nursing CE, and pharmacy CE credits for AES2020 is Friday, April 30, 2021. 

Which sessions provide CME and how much?

There is more information about credit claim here. Browse the list of sessions offering credit here.


Education Sessions

Are there session handouts?

No. There are no handouts offered. All registrants (both live and on-demand) will have access to session recordings until March 8, 2021.


Poster Hall

How do I view poster abstract presentations?

Go to 'Posters' in left navigation menu to see all options for posters or click the 'AES Poster Hall' tile to view the ePosters. You must login to the Poster Hall using your AES2020 registration email and ID. In addition to a PDF of the poster, most ePosters will also have an audio recording of their poster presentation. 
Note: You may be required to login again if you leave the poster hall and try to return after 1-2 days.  


Recorded Content and On-demand Access

Will questions be permitted during sessions?

Chat functionality is not available for on-demand registrants.

How can I view the available on-demand sessions?

For sessions where speakers have consented to having their content recorded and made available on-demand, you will see a video of the recording on the session page.


Code of Conduct

Where do I find the AES2020 code of conduct?

The AES2020 Code of Conduct is posted in EVENT MATERIALS. To view the policies that govern AES events, click here.

May I record or screen-capture content during AES2020?

No. AES strictly prohibits photography, video and audio recordings, and screen captures in all educational sessions. Material presented at AES2020 may not be reproduced in any format without the express written consent of AES or the otherwise applicable rights holder. By registering, participants acknowledge and agree that commercial or promotional distribution, publishing, or exploitation of speaker sessions, content, or materials from the event is strictly prohibited.

Violations of the AES2020 recording, video, and image capture policy may result in removal from the session and possible revocation of event registration. 

The single exception: Photography or screen captures will be allowed in poster sessions with the permission of the poster authors. Registrants must confirm that the poster author consents by using the chat function to request permission.